Refund Policy

At VanTroZ, we strive to deliver high-quality software development services that meet or exceed our clients' expectations. This refund policy outlines the circumstances under which refunds may be provided for our services.

Due to the custom nature of software development work, refunds are handled on a case-by-case basis and are subject to the terms outlined below.

Our refund policy varies based on the type of service provided:

Refunds may be considered under the following circumstances:

The following services are generally non-refundable:

• Completed work and delivered milestones
• Time spent on discovery, research, and planning phases
• Third-party licenses, hosting, or service fees
• Custom design work that has been approved by the client
• Consulting hours that have been utilized
• Training and support services that have been provided

To request a refund, please follow these steps:

1. Contact Us: Send a written refund request to support@vantroz.com
2. Provide Details: Include project details, reason for refund request, and supporting documentation
3. Review Process: We will review your request within 5-7 business days
4. Decision: You will receive a written response regarding the refund decision
5. Processing: If approved, refunds will be processed within 10-15 business days

Approved refunds will be processed using the following methods:

• Original payment method (credit card, bank transfer, etc.)
• Bank transfer to the account used for original payment
• Check payment (for large amounts or international clients)

Note: Processing fees and currency conversion charges may be deducted from the refund amount.

If you disagree with our refund decision, we encourage you to:

1. Contact our management team to discuss the matter further
2. Provide additional documentation or clarification
3. Consider mediation through a mutually agreed third party

We are committed to resolving disputes fairly and maintaining positive client relationships.

In some cases, partial refunds may be appropriate:

• When only part of the project scope is affected
• For unused portions of prepaid services
• When deliverables partially meet requirements
• As a goodwill gesture for service issues

To minimize the need for refunds, we:

• Provide detailed project proposals and agreements
• Maintain regular communication throughout projects
• Offer milestone-based delivery and approval processes
• Provide testing and quality assurance for all deliverables
• Offer revision rounds to ensure client satisfaction

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. We will notify existing clients of significant changes that may affect ongoing projects.

For refund requests or questions about this policy, please contact us:

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (IST)
Response Time: We aim to respond to all refund requests within 24-48 hours.